We’d like to share some exciting news!

Over the coming weeks Cruiseabout will be joining Flight Centre or Travel Associates, depending on their locations, but this isn’t goodbye! Our stores and consultants will remain where they are currently.

Our cruising specialists have prided themselves on bringing their knowledge and passion to create the perfect cruise itinerary for our clients. The consultants you’ve come to know are still committed to providing you with the same great service and travel advice.

 

To find out more about our exciting journey, watch the video below.

Further information on the changes please refer to the FAQs below.

To find our where your cruise consultant is moving to, view the below.

 

Emergency Assistance
For urgent after hours assistance with existing travel arrangements

Within New Zealand call: 0800 33 27 74. Outside New Zealand call: +61 7 3170 7850

 

 

Contact your Cruise Expert
 

 

Stores undergoing an exciting Flight Centre or Travel Associates makeover

The following Cruise Experts will remain at their current store location, emerging as Flight Centre or Travel
Associates on 03 April 2018. Contact your Cruise Expert directly for any further queries you may have.

Cruiseabout LynnMall - Shop 100, Lynnmall Shopping Centre

New Store Name  Cruise Specialists    Contact EmailContact Phone Number
   Flight Centre New Lynn     Rhys McKay   rhys.mckay.nz@flightcentre.co.nz0800 951 664
Jenna Nortonjenna.norton.nz@flightcentre.co.nz
Jolanda Odermatt  jolanda.odermatt.nz@flightcentre.co.nz   
Victoria Shadanvictoria.shadan.nz@flightcentre.co.nz

Cruiseabout Pukekohe - Unit 20, 20 King Street

New Store Name  Cruise Specialists  Contact EmailContact Phone Number
  Flight Centre
  Upper King St Pukekohe  
Nigel Smithnigel.smith.nz@flightcentre.co.nz0800 868 866    
Yogesh Hariyogesh.hari.nz@flightcentre.co.nz
Kylie Gutierrezkylie.gutierrez.nz@flightcentre.co.nz
Rachel Chalmers  rachel.chalmers.nz@flightcentre.co.nz  

Cruiseabout The Base - The Base Shopping Centre, Hamilton

New Store Name  Cruise Specialists  Contact EmailContact Phone Number
  Flight Centre Te Awa  Cherisha Duthiecherisha.duthie.nz@flightcentre.co.nz0800 338 153
Andrew O'Beirneandrew.obeirne.nz@flightcentre.co.nz
Cathy Munrocathy.munro.nz@flightcentre.co.nz
Charlotte Baigent  charlotte.baigent.nz@flightcentre.co.nz  
Rachel Cathierachel.cathie.nz@flightcentre.co.nz

Cruiseabout Merivale  - 196a Papanui Road

New Store Name  Cruise Specialists  Contact EmailContact Phone Number
  Flight Centre Merivale   Simon Jamieson  simon.jamieson.nz@flightcentre.co.nz  0800 637 427
Andrew Evamydrew.evamy.nz@flightcentre.co.nz
Sarah Colesarah.cole.nz@flightcentre.co.nz
Amber Wilsonamber.wilson.nz@flightcentre.co.nz

Cruiseabout Howick  - 16 Moore Street

New Store Name  Cruise Specialists  Contact EmailContact Phone Number
  Sutton & Turner Travel Associates  Michelle Suttonmichelle.sutton@travelassociates.co.nz0800 224 694
Natasha Warfield  natasha.warfield@travelassociates.co.nz  

Cruiseabout Tauranga  -  Unit 3a, 1 Spring Street

New Store Name  Cruise Specialists  Contact EmailContact Phone Number
  Travel Associates Tauranga  Jane Hudson  jane.hudson@travelassociates.co.nz  0800 868 287
Reese Wyliereese.wylie@travelassociates.co.nz

 

Stores undergoing an exciting Flight Centre makeover experiencing short term closures


The following Cruise Experts will remain at their current store location, emerging as Flight Centre on 03 April 2018. Please see below for store specific closure details where we will be undergoing a full store refurbishment and where to contact your Cruise Expert during the interim.

Cruiseabout Takapuna  - 98 Hurstmere Road

Cruise Experts will be located at Flight Centre, 88 Hurstmere Rd over closure dates.

New Store Name  Store closure dates    Cruise Specialists  Contact EmailContact Phone Number
   Flight Centre Takapuna 

16 Mar-02 Apr

(reopening 03 Apr)

Jenny Gallagher  jenny.gallagher.nz@flightcentre.co.nz  0800 825 227
Vicki Bullvicki.bull.nz@flightcentre.co.nz
Chris Trewchris.trew.nz@flightcentre.co.nz
Chris Trewaurelie.schmidt.nz@flightcentre.co.nz

Cruiseabout Orewa  - 32 Hillary Square

Your Cruise Experts can be contacted on email over closure dates.

New Store Name  Store closure dates    Cruise Specialists  Contact EmailContact Phone Number
Flight Centre Orewa

29 Mar-13 Apr

(reopening 14 Apr)

Vicki Burrowsvicki.burrows.nz@flightcentre.co.nz0800 696 739
Patty Hallpatty.hall.nz@flightcentre.co.nz
Shelley Knight  shelley.knight.nz@flightcentre.co.nz  
Heather Bintheather.bint.nz@flightcentre.co.nz

Cruiseabout Westgate  - Shop F2, Westgate Shopping Centre

Your Cruise Experts can be contacted on email over closure dates.

New Store Name  Store closure dates    Cruise Specialists  Contact EmailContact Phone Number
  Flight Centre Westgate  16-26 Apr
(reopening 27 Apr)
Harriet Clarkeharriet.clarke.nz@flightcentre.co.nz0800 338 152
Sherry Toshsherry.tosh.nz@flightcentre.co.nz
Penni McDonald  penni.mcdonald.nz@flightcentre.co.nz  

 

Permanent store closures and Cruise Specialist movement


The following Cruiseabout stores will permanently close their doors on 29 March 2018, however your Cruise Experts will relocate to selected Flight Centre and Travel Associates stores on 03 April 2018. Contact your Cruise Expert directly for any further queries you may have.

Cruiseabout Ponsonby

  Cruise Specialist  Moving toNew Store AddressContact EmailContact Phone Number
Catherine Dickson  Flight Centre Mt Eden    474 Mount Eden Road, Mt Eden   catherine.dickson.nz@flightcentre.co.nz 0800 866 833
Kelly Richardskelly.richards.nz@flightcentre.co.nz

Cruiseabout Parnell

Cruise SpecialistMoving toNew Store AddressContact EmailContact Phone Number
Natasha Warfield  Sutton & Turner Travel Associates  16 Moore Street, Howicknatasha.warfield@travelassociates.co.nz0800 224 694
  Dagmar Brinkmann  Flight Centre Queen Street209 Queen Street darmar.brinkmann.nz@flightcentre.co.nz 0800 224 892
Amanda ElliottFlight Centre Meadowbank  Shop 21, Meadowbank Shopping Centre  amanda.elliott.nz@flightcentre.co.nz0800 263 236

Cruiseabout New Plymouth

Cruise Specialist  Moving to  New Store Address  Contact EmailContact Phone Number
Simon Matthews  Flight Centre New Plymouth  33 Currie Street  simon.matthews.nz@flightcentre.co.nz  0800 359 639
Richard Daviesrichard.davies.nz@flightcentre.co.nz

Cruiseabout Wellington

  Cruise Specialist  Moving toNew Store AddressContact EmailContact Phone Number
Claudia Pierce Flight Centre Queensgate Shop 110, Westfield Queensgateclaudia.pierce.nz@flightcentre.co.nz0800 887 833
Helen ThomsonFlight Centre Chews Lane  Cnr Chews Lane & Victoria Street  helen.thomson.nz@flightcentre.co.nz0800 243 975
Jason BerrymanFlight Centre KaroriKarori Mall, 236-256 Karori Road jason.berryman.nz@flightcentre.co.nz 0800 400 527

 

FAQs
 

What is happening to Cruiseabout?

Cruiseabout has always been part of the Flight Centre Travel Group family but will soon join forces with our most recognised and successful brands, Flight Centre and Travel Associates. Over the next few months, you’ll start to see changes to Cruiseabout stores and websites but otherwise, it’s very much business as usual! We would like to reassure you that we have taken steps to ensure minimal disruption to our customers during the transition period.

Why is Cruiseabout becoming part of Flight Centre and Travel Associates?

Our customers are at the heart of our business. We believe by simplifying our business and investing in our most recognised and successful brands, we will improve the expertise of our people to enhance our customers’ experience. You’ll continue to enjoy the specialist expertise you’ve come to expect at Cruiseabout, with the added bonus of new and unique products to enhance our customer value proposition and ensure the best flights, cruises, tours, accommodation and much more.

I have an existing booking with Cruiseabout. What will happen to my booking?

The changes will not have any impact on existing bookings. Your booking will remain safely in the hands of Flight Centre or Travel Associates and your booking will continue to be looked after by one of our amazing cruise specialists.

What will happen to my consultant?

We are committed to ensuring the best customer service for our customers. The changes will not impact on our consultant roles. You will remain in the safe hands of one of our expert cruise specialists they will just be wearing a different uniform! I have booked a holiday at Cruiseabout using interest free financing.

Will the changes impact my finance arrangements?

There will be no changes to your interest free finance arrangement.

Will my store's phone number stay the same?

Yes, your store's phone number will remain the same.

How do I contact my consultant?

You'll be able to reach your consultant using the same phone number and email address.

Is my store moving?

Some stores will be moving location. This page will be updated when this information is available.

When will I start seeing changes to my store?

We will be implementing changes over the next few months.

Can I still book products advertised on the Cruiseabout website?

Yes, product advertised on our websites is still available to purchase. Our website will remain completely functional during the transition period.

I have a Cruiseabout Gift Card. Can I still use it?

Cruiseabout Gift Cards can be redeemed at any Flight Centre or Travel Associates store within New Zealand. The same terms and conditions apply.

I have a marketing voucher for Cruiseabout. Can it still be redeemed?

Cruiseabout vouchers can be redeemed at any Flight Centre or Travel Associates store within New Zealand. The same terms and conditions apply.

Who can I contact if I require assistance while I am on my holiday?

Your consultant will still be available to contact otherwise our 24/7 assist is available on 0800 332 744 or +61 7 3170 7850

I have a Cruiseabout registry. Can my guests still contribute? How do I redeem my available funds?

Guests will still be able to contribute to your registry until the closure date is reached. Registry contributions are converted to Gift Cards which can be redeemed at Flight Centre and Travel Associates stores within New Zealand. The same terms and conditions apply.

Who can I contact for more information?

For further information, we recommend contacting your store or consultant directly or for any concerns our Customer Experience team on 0800 22 75 00

 

 

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